Certificate II in Workplace Skills

Workplace Business


Certificate II in Workplace Skills reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.

You will develop skills including but not limited to the following:

  • Business technology
  • Word processing and spreadsheets
  • Customer service
  • Work practices

The training utilises materials such as learner guides, relevant websites, video clips, and paper-based resources. Assessments will be conducted using knowledge, project, observation and competency conversation assessment tools.

Course Delivery

This qualification is offered in an on-the-job capacity involving training and assessment in the workplace. Training will be delivered by one of our professional trainers with extensive industry experience. Facilitated off-job workshops at Work & Training premises are offered to supplement the training process.

This program is nationally-recognised and on successful completion you will be awarded with the qualification BSB20120 – Certificate II in Workplace Skills

This program is offered over a maximum of 1 year for full-time employees and a maximum of 2 years for part-time employees. Students are able to complete earlier in negotiation with their Training Consultant.

Course Fees

The cost of the qualification is $1,500, however if undertaken under a workplace traineeship arrangement, funding may be available – resulting in a $450 administration fee.

For information around refunds, LLN issues, available support services, possible government subsidies and all other relevant information, please refer to our student guide handbook.