Certificate II in Retail Services Pre-Employment Course



This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. Individuals with this qualification are able to perform roles such as front line team member, customer service assistant and point-of-sale operator.

This training is subsidised for eligible students by the Department of State Growth, Tasmania.

Course Content

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. On completion of the course, participants will be able to demonstrate the practical skills and knowledge regarding:

  • Working effectively in a service environment
  • Workplace health and safety
  • Customer Service and communication skills
  • Advise on products and services
  • Food safety
  • Point-of-sale procedures
  • Stock handling
  • Identify and respond to security risks
  • Time management
  • Business technology

Course Details

Training will be delivered by one of our professional trainers with extensive industry experience. The training utilises materials such as power point presentations, paper based resources, current industry workbooks and practical tasks.

Assessments will be conducted using knowledge, case studies, observation and competency conversation assessment tools, as well as a workplace diary. This program is nationally recognised and on successful completion you will be awarded with the qualification: SIR20216 – Certificate II in Retail Services.

Course Fees

Funded places* are limited. This training is subsidised by the Department of State Growth, Tasmania. *subject to eligibility.

For information around refunds, LLN issues, available support services, possible government subsidies and all other relevant information, please refer to our student guide handbook.

Upcoming Courses

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