Diploma of Community Services

Workplace Community


The Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in managing, coordinating and/or delivering of person-centred services to individuals, groups and  communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. workers are usually providing direct support to individuals or groups of individuals. 

Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business  opportunities.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency. 

You will also develop skills to:

  • Develop and implement service programs
  • Analyse impacts of sociological factors on clients in community work and  services
  • Manage and promote diversity
  • Manage legal and ethical compliance
  • Facilitate workplace debriefing and support  processes
  • Reflect on and improve own professional practice
  • Manage work health and safety

Course Delivery

This qualification is offered in an on-the-job capacity involving training and assessment in the workplace. Training will be delivered by one of our professional trainers with extensive industry experience. Facilitated off-job workshops at Work & Training premises area offered to supplement the training process.

The training utilises materials such as learner guides, relevant websites, video clips, and paper-based resources. Assessments will be conducted using knowledge, project, observation and competency conversation assessment tools.

This program is nationally-recognised and on successful completion you will be awarded with the qualification CHC52015 – Diploma of Community Services.

This program is offered over a maximum of 2 years for full-time employees and a maximum of 3 years for part-time employees. Students are able to complete earlier in negotiation with their Training Consultant.

Course Fees

The cost of the qualification is $4,900, however if undertaken under a workplace traineeship arrangement, funding may be available resulting in a $450 administration fee.

For information around refunds, LLN issues, available support services, possible government subsidies and all other relevant information, please refer to our student guide handbook.