Case study

Literacy and numeracy skills: how they could benefit your business

John, the manager of a small construction and joinery business, describes how literacy and numeracy skills training has assisted an apprentice to finish his training, achieve his qualification and work independently in the trade.

What was holding your business back?

Our business needed to expand and we were keen for our fourth-year construction apprentice to complete his training and be given the opportunity to work independently as a fully qualified tradesperson. The apprentice had few difficulties within the workplace, however inadequate literacy and numeracy skills were affecting his ability to read and use specific documentation related to [WHS] and to pass tests in remaining units in his final year of apprenticeship training.

How did Work & Training help you reach your vision?

Work & Training assisted by providing training in our workplace and during times which did not interfere with the running of the business. Literacy skills were developed to assist the apprentice to be able to read and use specific documents, for example our apprentice needed to be able to write job safety analysis (JSA) , write reports and read material safety data sheets (MSDS). The literacy and numeracy skill training also supported our apprentice as he completed his training modules and eventually passed all of the outstanding units of competency in his trade qualification.

What was the outcome?

The training assisted our apprentice with the literacy and numeracy skills to complete workplace documentation as well as to fulfil the requirements for the Certificate III in Construction qualification. Since qualifying the former apprentice has joined our team as a valued tradesperson and is currently working independently on a residential project south of Hobart.