Certificate II in Retail Services

Workplace Retail


Certificate II in Retail Services reflects the role of front-line retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under the direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. 

Individuals with this qualification are able to perform roles such as front-line team member, customer service assistant and point-of-sale operator.

You will develop skills including but not limited to the following:

  • Engage the customer
  • Communicate in the workplace to support team and customer outcomes
  • Work effectively in a service environment
  • Organise personal work requirements
  • Advise on products and services
  • Identify and respond to security risks
  • Contribute to workplace health and safety

Course Delivery

Training will be delivered by one of our professional trainers with extensive industry experience. This qualification is offered in an on-the-job capacity involving training and assessment in the workplace. Facilitated off-job workshops at Work & Training premises are offered to supplement the training process.

The training utilises materials such as learner guides, relevant websites, video clips, and paper-based resources. Assessments will be conducted using knowledge, project, observation and competency conversation assessment tools.

This program is nationally-recognised and on successful completion you will be awarded with the qualification SIR20216 – Certificate II in Retail Services.

This program is offered over a maximum of 1 year for full-time employees and a maximum of 2 years for part-time employees. Students are able to complete earlier in negotiation with their Training Consultant.

Course Fees

The cost of the qualification is $2,800 however, if undertaken under a workplace traineeship arrangement, funding may be available resulting in a $450 administration fee.

For information around refunds, LLN issues, available support services, possible government subsidies and all other relevant information, please refer to our student guide handbook.