Certificate III in Retail

Workplace Retail


Certificate III in Retail reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They demonstrate a sound knowledge of product and service offerings.

These individuals possess a range of well-developed skills where discretion and judgment is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as front-line sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

You will develop skills including but not limited to the following:

  • Assist with customer difficulties and build customer relationships and loyalty
  • Work effectively in a team and work effectively in a service   environment
  • Identify and respond to security  risks
  • Sell to the retail customer
  • Contribute to workplace health and safety

Course Delivery

Training will be delivered by one of our professional trainers with extensive industry experience. This qualification is offered in an on-the-job capacity involving training and assessment in the workplace. Facilitated off-job workshops at Work & Training premises are offered to supplement the training process.

The training utilises materials such as learner guides, relevant websites, video clips, and paper-based resources. Assessments will be conducted using knowledge, project, observation and competency conversation assessment tools.

This program is nationally-recognised and on successful completion you will be awarded with the qualification SIR30216 – Certificate III in Retail.

This program is offered over a maximum of 2 years for full-time employees and a maximum of 3 years for part-time employees. Students are able to complete earlier in negotiation with their Training Consultant.

Course Fees

The cost of the qualification is $3,150, however if undertaken under a workplace traineeship arrangement, funding may be available resulting in a $450 administration fee.

For information around refunds, LLN issues, available support services, possible government subsidies and all other relevant information, please refer to our student guide handbook.