Certificate IV in Community Services

Workplace Community


Certificate IV in Community Services reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

You will develop skills including but not limited to:

  • Facilitate the interests and rights of clients
  • Assess co-existing needs
  • Use communication to build relationships
  • Work with diverse people
  • Work legally and ethically
  • Develop and maintain networks and collaborative partnerships
  • Maintain work health and safety

Course Delivery

Training will be delivered by one of our professional trainers with extensive industry experience. This qualification is offered in an on-the-job capacity involving training and assessment in the workplace. Facilitated off-job workshops at Work & Training premises are offered to supplement the training process.

The training utilises materials such as learner guides, relevant websites, video clips, and paper-based resources. Assessments will be conducted using knowledge, project, observation and competency conversation assessment tools.

This program is nationally-recognised and on successful completion you will be awarded with the qualification CHC42015 – Certificate IV in Community Services.

This program is offered over a maximum of 2 years for full-time employees and a maximum of 3 years for part-time employees. Students are able to complete earlier in negotiation with their Training Consultant.

Course Fees

The cost of the qualification is $4,500, however if undertaken under a workplace traineeship arrangement, funding may be available – resulting in a $450 administration fee.

For information around refunds, LLN issues, available support services, possible government subsidies and all other relevant information, please refer to our student guide handbook.